Care 24/7: Creating a Concierge-Like Customer Service Experience for Patients with Chronic Conditions
Founded in 2014, Care 24/7 creates a concierge-like customer service experience for patients with chronic conditions. The company achieves this vision through its high touch systems, wellness coordinators, and state-of-the-art call centers.
Care 24/7 provides Chronic Care Management (CCM) services, Transitional Care Management (TCM), and Clinical Advisory Services (CAS). Ultimately, these services help enhance overall care coordination and patient outcomes, while also driving down overall costs.
The Care 24/7 wellness coordinators can schedule appointments, discuss medications, clarify questions by the patient and even book transport to and from appointments. As a result, physicians recognize increased reimbursement dollars without any upfront cost, additional employees or IT costs while patients have higher quality, consistent care throughout their healthcare journey.
The company also offers a full range of population health solutions, all designed to improve attentiveness towards the most vulnerable populations. In addition, Care 24/7 provides reporting of all patient encounters that are audited by CMS.
In recent news, Care 24/7 announced a partnership with The Wellness Network (TWN), the largest in-hospital education television network in the United States. Through the agreement, TWN will integrate educational videos into care plans as directed by providers to better support the needs of, and improve outcomes for Medicare patients and their families. This effort also aims to reduce costly readmissions.
Care 24/7 is a prime example of how enhancing the customer service side of care can have tremendous health benefits for both populations and individual patients. In the end, both the providers and the patient win – overall costs are reduced and health outcomes are improved.